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Summary
IT SUPPORT SPECIALIST
Duties
Responsible for diagnosing resolving hardware, software end users problems.
Acting as the first point of contact for all IT technical queries. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
Investigate specialist and complex IT support issues.
Configuring and managing backup restore procedures.
Maintaining a wide range of computer hardware and software programmes.
Identifying reporting on the budgetary implications of IT projects and upgrades.
Provide secondary support for LAN administration.
Deploying new hardware, server backups evaluating new software security risks.
In-depth knowledge of Microsoft Windows operating systems, Win10,Win8.1 ,win8,Win7, XP, Vista /
KEY SKILLS AND COMPETENCIES
work ranges from Local Area Networks (LANs) to Wide Area Networks (WANs) and Internet Service Provider (ISP) networks.
Physically fit able to lift IT equipment, crawl under desks to access cabling etc. Experience of problem resolution quality assurance procedures.
Able to communicate complex IT issues to suppliers and non-technical staff. Ability to work well in a team environment.
IT security experience including anti-virus / malware, encryption deployment.
Experience of web content management systems
Computer technicians offer remote support from an office or they perform hands-on work at the work site, get software, hardware and operating systems installed and configured. The roles of a computer technician also include troubleshooting.
Experience
